Very very very poor customer service bought a set off of their display and it has not even been a month yet. I have gotten my chain and charm rewelded several times. I spent $300 on the set and I'm still spending money on it. I'm so unsatisfied and disappointed. never again will I buy from royal jewlers. why? The workers there have no clue what jewelry is or it's worth, all they do is just show you what you want to see and lie to selI it to u. I was told my chain and charm was 10k gold and was real gold won't have to worry about discoloration or have any problems because there jewelry is good quality, but don't u know I had to get my chain re dipped in gold because it lost its color from the repairs from braking in 2 different spots. I came to pick up my charm from getting it repaired again because the link snapped off so had to get that re-welded and when I came to pick it up noticed it was bent on another part and when I asked to speak to the owner it was a problem no one in the store wanted to help me and play as if they were dumbfounded of what I was complaining about and started to act like they had no clue what to do. when I asked to get my cash back and leave the charm and drive back up to the store when the owner arrived it was a problem for that easy return of my money. In result they kept me for an 1hr and a half for a simple refund that happened seconds later. If u want great quality jewelry and don't want to be cheated for your money I'd advise you, please do not go here they're a bunch of rip offs and I myself or family will never ever buy from here again. I rate this a no star but for me to post it i have to give it a one star.
Royal Jewelers is a US Jewelry Store based in Philadelphia, New Jersey. Royal Jewelers is located at Philadelphia, PA 19154, USA.
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