The employees could be a little more knowledgeable about the products they're selling. Overall there are good deals
My husband and I had a great experience as always, we previously purchased a Samsung refridgarator and dishwasher thanks to Julio and the SEARS staff for be patient, courteous and very helpful. We walked out today with a Samsung washer/dryer set and Ashley furniture dining set. We will certainly be back for more. Thank you guys!!!
I purchased a refrigerator in December 2015 I did not purchase the extra warranty because refrigerators normally last up to 10 years I have had the same problem that I've read other people have had in regards to the fan in the refrigerator not working causing my freezer not to work . Called the store and was told to contact Kenmore because " two years is a long time " stating that refrigerators don't normally last that long ! These products that are scratch and dent from this store are unfortunately, all lemons no one should purchase a problem appliance and that /apparently is all they sell. This is the second time I have purchased an appliance from this location and I will never do that again I will certainly take my business and I have told all of my family to take their business as well , elsewhere . No one should have to repurchase refrigerators every two years . What a rip off !!
We have been loyal Sears customers. I will never purchase from Sears after this experience. The only reason I gave them 1 star is because it wouldn't allow me to give "0"! We purchased a refrigerator from the outlet in July 2015 for a rental property. Right off the bat the installers did not level it and hooked up ice maker incorrectly, water leaked all over - damaged wall and flooring. The install company made good and reimbursed us for damages. October was first service call for refrigerator not working, problem with fan.... Since then 4 more service calls for same issue. Sears will not replace the unit because we did not purchase additional warranty? This refrigerator is clearly a lemon! I will be contacting BBB and writing many reviews as I would hate to see this happen to someone else. I am taking my business elsewhere!
Will never order again! I ordered a washer and dryer and paid delivery upfront. They never showed. I rescheduled only to get a call asking how was my delivery and this was before the second delivery date came around. The guy knew nothing about the second delivery date and said he would call me back in 30 min. Never received a callback and when I call no answer. When I was online purchasing, before all of this happened, the phone was ringing and the associate told others not to answer because it was only customers complaining so I knew when I started to call I wouldn't get anyone. Worst service ever! Not worth whatever small discount I received!
Sears Outlet is a US Hardware Store based in Philadelphia, New Jersey. Sears Outlet is located at 1357 Franklin Mills Cir, Philadelphia, PA 19154, USA.
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