I was in line at the store in Philadelphia,Pa. for 15 minutes and then a woman came up behind the counter and said we can only accept cash and I was next in line and that was so mean to send me away when they were filling out credit card by hand for the people that were right in front of me in line why'd she do the same thing for me !!!
The employees at my store are very knowledgeable when it comes to there products. And along with the friendly service makes me keep coming back for tools and supplies. Thx keep up the good work. Valued Customer.
Good prices. Store was clean. Bathroom needs repair.
I spend a lot of money in store and online !!!!!!$$$$$$$$$$$
I love harbor freights tools and any other store i get good support and help from the staff but the staff at franklin mills has no idea about anything they sell.I have to goto other stores to get intellagent answers and people who know the products. Guss the store manager is the biggest retard i have ever met , every question i ever ask him about the products in his store he knows nothing about. Sorry but you should know a little bit about the tools you sell if your selling tools! This guy isn't qualified to sell dodo to a fertalizer plant! Someone please fire this idiot and get someone who can help the customers.
Not just this store, but the company as a whole is just horrendous! They sell junk products that don't work out of the box and have the absolute worst return policy of any retail outlet. They ask for your phone number at every check out, send you an email to confirm your purchase, but if you lose a receipt your out of luck. Just bought it 20 mins ago and standing in front of the cashier who sold it to you? Oh well tough luck. Used a debit or credit card? Oh well tough luck. Then there's all the product that even if you have your receipt they won't return in store.. Oh you bought a broken item at a tent sale? Tough shot they won't return it. Bought a non store returnable product that didn't work when you got it home and paid with a debit card? Don't worry they will send you a check via pony express. I'll never spend another dollar in any harbor freight again.
Not happy with your store
Harbor Freight Tools is a US Hardware Store based in Philadelphia, New Jersey. Harbor Freight Tools is located at 151 Franklin Mills Blvd, Philadelphia, PA 19154, USA.
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